Who We Serve
Radiology support for outpatient imaging centers
Your radiologists should be reading — not answering phones or chasing addendums across the afternoon worklist. We take the operational load and the overflow.
The Outpatient Problem
Thin margins, lean staff, and a worklist that will not wait
Outpatient centers rarely carry dedicated PACS admin staff, so calls, addendum requests, and TAT follow-ups land on radiologists and technologists. Every interruption costs read throughput — and referrer relationships suffer when nobody owns the phone.
- Call handling with audit trail — referrers reach a person, not a reading room
- Addendum tracking from request to completion
- TAT monitoring against your targets, reported weekly
- Overflow and vacation prelim coverage priced per report
35,000+
Calls Handled
5,000+
Addendums Coordinated
99.2%
Internal QA Pass Rate
The Service Mix
Start with the phones, add reads when you need them
Most imaging centers start with virtual PACS admin coverage during business hours, then add per-report prelim coverage for overflow and radiologist time off.
The Economics
What an interruption-free reading day is worth
An outpatient center's revenue is a direct function of read throughput, and throughput is a direct casualty of interruptions. When the reading radiologist is also the de facto phone desk — fielding referrer calls, chasing addendum requests, following up on delayed studies — the worklist pays for it. Clients have reported attendings gaining back roughly three hours per day once relays, calls, and addendum tracking moved to their RadAssistPro admin team.
Because coverage is hourly and scoped to your operating hours, a single-site center does not buy 24/7 staffing it will never use. Start with business-hours call and addendum coverage; add per-report prelim reads for vacation weeks and census spikes. Setup requires no new software — we work inside the PACS you already run — and onboarding typically completes in 10–15 business days.
FAQ
Imaging center questions
Our radiologists lose hours to phones and follow-ups. How does this change that?
A virtual PACS admin takes the inbound calls, referrer follow-ups, study notes, and addendum chases — inside your existing PACS — so reading time goes back to reading. Clients report meaningful daily time returned to attendings.
Can you absorb daytime overflow, not just after-hours volume?
Yes. Prelim coverage scales with study volume, so daytime overflow, vacation gaps, and census spikes draw from the same reader pool as night and weekend coverage.
How do you monitor turnaround time?
TAT follow-up is part of the admin workflow, and scheduled QA reports track average turnaround against your targets by category.
What does setup involve for a single outpatient center?
The same five steps as any engagement: discovery call, agreement and BAA, user provisioning by your IT, protocol setup with a shadow period, then live coverage — typically 10–15 business days end to end.
Give your radiologists their day back
Book a 15-minute call. We will scope coverage for your hours, volumes, and referrer base.